Dice & Fork – Privacy Policy
What we collect
Bookings:
When you reserve a table with us, we collect your name (if provided) and your email address or mobile number so we can manage your booking.
Contact form:
If you contact us through our website, we collect the information you provide (such as your name, email address, and message) so we can respond.
Newsletter:
If you choose to sign up, we collect your email address to send updates about our news, events, and offers.
Social media forms & polls:
We may collect responses from forms or polls run through our social media channels. While responses may be stored in our systems, we only use non-identifiable information for reporting and planning.
Information from booking services:
In some cases, booking information may be provided to us through third-party services (such as a booking platform). Where this happens, we rely on those services to have informed you that your information would be shared with us.
Online purchases:
When you make a purchase through our website (such as tickets or other items), we collect your name and contact details (such as your email address) so we can process your purchase and send confirmation. Payments are processed securely by our payment provider.
How we use it
We use your information to:
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Confirm, change, or cancel your booking
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Process online purchases and send confirmations
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Communicate with you about your reservation or enquiry
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Send updates if you’ve opted in
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Understand general trends and improve our services (using non-identifiable information only)
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Meet legal or licensing requirements
We don’t sell, rent, or trade your personal information.
Who we share it with
We may share your information with trusted service providers that help us operate our business, such as:
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Our website and booking platform
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Email/newsletter services
These providers only receive the information needed to perform their services and must protect it.
We may also share information if required by law.
Where it’s stored
Your information is stored in secure systems with access limited to staff who need it.
We use service providers (such as our website and booking systems) that may store information outside New Zealand. These providers are required to protect your information.
How long we keep it
Booking information:
Booking records are stored in our booking system as part of our normal business operations and to meet any legal obligations. For reporting and planning, we only use non-identifiable details (such as date, time, and group size).
Contact form enquiries:
We keep enquiries in our systems so we can respond and manage any follow-ups.
Social media forms & polls:
We keep responses in our systems, but only use non-identifiable information for reporting and planning.
Online purchases:
We keep purchase records as part of our business operations and to meet any legal or accounting obligations.
Your rights
Under the New Zealand Privacy Act 2020, you can:
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Ask to access the information we hold about you
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Request correction of your information
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Opt out of marketing at any time (unsubscribe link in every email)
Contact us
If you have any questions or would like to access or correct your information, please contact us through the contact form on this website.
Dice & Fork
Last updated: March, 2026